Shipping & Return

Shipping rates 

Free shipping when you spend over AUD $130 

AUD $30 for orders not over AUD $130

Shipping rates is fixed at checkout.

Estimated processing&delivery time

In stock-local warehouse

  Australia

       2-5 business days processing time
       2-5 business days delivery

 Restock or pre-order items

Within a month (Notify by emails)

  Other Country 

        2-5 business days processing time
        2-10 business days delivery

Order tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at tokitaustralia@gmail.com with your order email or order number, and we will look into it for you.

Shipping damages & returns

In the event that your order arrives damaged in any way, please email us as soon as possible via tokitaustralia@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Before you are returning unused products within 30 days, and we'll happily offer a replacement or refund. All the return applications must be submitted through tokitaustralia@gmail.com first.

If you have any further questions, please don't hesitate to contact us at tokitaustralia@gmail.com.